Refund policy

Return & Refund Policy - Bottom Bales

At Bottom Bales, we take quality control seriously. Each order is checked before dispatch. We only accept returns in case of damage or manufacturing defect.

1. Eligibility for Return / Exchange
We accept returns ONLY in the following cases:

  • Product received is damaged during transit
  • Product received is defective (stitching issue, major print defect, wrong item sent)
  • Incomplete order

2. Complaint Time Window - 24 Hours Rule
You must report the issue within 24 hours of receiving the order.

  • To report, send us a clear unboxing video + photos of the defect/damage along with your Order Number on our WhatsApp / Instagram DM.
  • Complaints raised after 24 hours will NOT be entertained under any circumstances.
  • No complaint will be accepted without an unboxing video.

3. What is NOT Accepted (No Return on Change of Mind)
We have a strict No Return / No Exchange policy for change of mind. This includes:

  • Size does not fit / Size issue (Please check our size chart before ordering)
  • Color slightly varies due to lighting / screen resolution
  • You don't like the fabric / design after receiving
  • Ordered by mistake

We provide detailed size charts and product videos/images to help you choose correctly. Please measure yourself before ordering.

4. Return Process
If your case is approved as damaged/defective:

  1. Contact us within 24 hours with proof.
  2. Our team will verify the issue within 24-48 hours.
  3. Once approved, you will be asked to return the product via Leopards / TCS.
  4. Return shipping charges will be borne by the customer initially. If the defect is confirmed from our side, we will refund the shipping cost along with the product amount.

5. Refund Method

  • After receiving and checking the returned product, a refund or exchange will be issued within 5-7 working days.
  • For prepaid orders: Refund via Bank Transfer / Easypaisa / JazzCash.
  • For COD orders: Refund via Bank Transfer / Easypaisa / JazzCash. No cash refund on delivery.
  • We reserve the right to offer exchange or store credit instead of refund.

6. Conditions for Returned Item

  • Item must be unworn, unwashed, and with all tags attached.
  • Item must be returned in its original packaging.

For any queries, contact us:
WhatsApp: 03465548303
Instagram: @bottombales
Email: bottombales@gmail.com

Note: Bottom Bales reserves the right to reject any return that does not meet the above conditions.