Shipping policy

Shipping Policy - Bottom Bales

At Bottom Bales, we make sure your order reaches you safely and on time.

1. Processing Time

  • All orders are processed within 24-48 hours after order confirmation.
  • Orders placed on Sunday / Public Holidays will be processed on the next working day.
  • Each product goes through a final Quality Check (QC) before packing.

2. Delivery Time

  • Karachi: 1-2 working days
  • Other Cities (Lahore, Islamabad, Multan, Faisalabad etc): 2-4 working days
  • Remote Areas / Villages: 3-5 working days

Delivery time is counted after dispatch, not after placing the order. Delays due to courier, weather, strikes, or political situations are beyond our control.

3. Shipping Charges

  • Flat Delivery Charge: Rs. 299/- all over Pakistan (for orders below Rs. 3000)
  • FREE Delivery on orders above Rs. 3000/-
  • Delivery charges are non-refundable in case of return/exchange.

4. Cash on Delivery (COD)

  • COD is available all over Pakistan.
  • Please ensure your phone is active and you have the complete amount ready at the time of delivery.
  • Courier will attempt delivery twice. If customer is not reachable or refuses to receive, the order will be returned to us and future COD orders may be blocked.
  • For orders above Rs. 5000/-, we may ask for partial advance payment to confirm COD order.

5. Prepaid Orders

  • For Bank Transfer / Easypaisa / JazzCash payments, your order will be dispatched only after payment verification.
  • Please share screenshot of payment on WhatsApp for quick verification.

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS / WhatsApp.
  • You can track your order here: [Your Tracking Link / App Link] or on Leopards / TCS website.
  • For any tracking assistance, contact us on WhatsApp with your Order Number.

7. Incorrect Address / Phone Number

  • Customer is responsible for providing correct address, city and active phone number.
  • If the parcel is returned due to wrong address or unreachable number, redelivery charges will be applied.
  • We are not responsible for parcels lost due to incorrect information provided by the customer.

8. Damaged Parcel During Transit

  • If you receive a damaged parcel (torn / opened), please make a clear unboxing video at the time of opening and contact us within 24 hours of delivery. Refer to our Return & Refund Policy for claims.

9. Courier Partners
We work with trusted courier partners: Leopards, TCS, Trax and Call Courier to ensure safe delivery.

For shipping queries:
WhatsApp: 03465548303
Email: bottombales@gmail.com
Instagram: @bottombales